Simple, honest pricing
Every feature is included on every plan. The only difference is how you pay for AI: usage-based on Free, bring-your-own-keys on Pro.
Free
$0/month
The full product, no feature gates. AI usage is metered and billed at the provider's raw cost plus a 30% markup, through Shopify Usage Billing with a spending cap you control. Local LLM usage is completely free of markup.
Install for freePro
$99/month
Enter your own OpenAI and Anthropic API keys. All AI calls run against your accounts at raw provider rates — no usage fees, no markup, no surprises. Ideal for shops with high email volume.
Start with ProFree vs Pro in detail
| Feature | Free | Pro — $99/mo |
|---|---|---|
| Full mail client (IMAP/SMTP, Gmail OAuth, presets) | ✓ | ✓ |
| AI triage & automatic replies | ✓ | ✓ |
| Ticketing with AI drafts & prepared Shopify actions | ✓ | ✓ |
| Telegram bot with approval buttons | ✓ | ✓ |
| AI chatbot widget for your storefront | ✓ | ✓ |
| Self-learning knowledge base & style guide | ✓ | ✓ |
| Staff assignment & email notifications | ✓ | ✓ |
| Live model list (OpenAI & Anthropic) | ✓ | ✓ |
| Local LLM support (no markup) | ✓ | ✓ |
| AI usage billing | Provider cost +30% | None |
| Bring your own API keys (BYOK) | — | ✓ |
How the +30% model works — with a real example
On the Free plan you never pay a subscription. Instead, every AI call (triage, drafting, knowledge extraction) is metered at the exact token price your chosen provider charges, plus a 30% service markup. Billing runs through Shopify Usage Billing, so the charges appear on your regular Shopify invoice — no separate credit card, no external payment provider.
Example calculation: suppose your shop receives 500 support emails in a month and you use a mid-priced model:
- 500 emails × ~$0.01 provider cost per fully processed email = $5.00 provider cost
- 30% markup = $1.50
- Total on your Shopify invoice: $6.50 for a month of automated support.
Even at 5,000 emails/month with a premium model (~$0.03/email), you'd land around $150 + $45 = $195 — at which point the Pro plan ($99 + ~$150 raw provider cost paid directly, saving the markup) becomes the better deal. Rule of thumb: once your monthly markup would exceed $99, switch to Pro.
You set a spending cap when you pick your plan. The AI stops consuming paid usage when the cap is reached and you're notified — you can raise the cap in one click through Shopify's standard approval dialog. Using a local LLM? Then there is no provider cost and no markup: your usage line stays at $0.
Billing questions
How am I charged — do I need a credit card?
What exactly counts as 'usage'?
What happens when I hit my spending cap?
Can I switch between Free and Pro anytime?
Are my own API keys stored securely on Pro?
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