Simple, honest pricing

Every feature is included on every plan. The only difference is how you pay for AI: usage-based on Free, bring-your-own-keys on Pro.

Free

$0/month

The full product, no feature gates. AI usage is metered and billed at the provider's raw cost plus a 30% markup, through Shopify Usage Billing with a spending cap you control. Local LLM usage is completely free of markup.

Install for free
Best for volume

Pro

$99/month

Enter your own OpenAI and Anthropic API keys. All AI calls run against your accounts at raw provider rates — no usage fees, no markup, no surprises. Ideal for shops with high email volume.

Start with Pro

Free vs Pro in detail

Feature Free Pro — $99/mo
Full mail client (IMAP/SMTP, Gmail OAuth, presets)
AI triage & automatic replies
Ticketing with AI drafts & prepared Shopify actions
Telegram bot with approval buttons
AI chatbot widget for your storefront
Self-learning knowledge base & style guide
Staff assignment & email notifications
Live model list (OpenAI & Anthropic)
Local LLM support (no markup)
AI usage billing Provider cost +30% None
Bring your own API keys (BYOK)

How the +30% model works — with a real example

On the Free plan you never pay a subscription. Instead, every AI call (triage, drafting, knowledge extraction) is metered at the exact token price your chosen provider charges, plus a 30% service markup. Billing runs through Shopify Usage Billing, so the charges appear on your regular Shopify invoice — no separate credit card, no external payment provider.

Example calculation: suppose your shop receives 500 support emails in a month and you use a mid-priced model:

  • 500 emails × ~$0.01 provider cost per fully processed email = $5.00 provider cost
  • 30% markup = $1.50
  • Total on your Shopify invoice: $6.50 for a month of automated support.

Even at 5,000 emails/month with a premium model (~$0.03/email), you'd land around $150 + $45 = $195 — at which point the Pro plan ($99 + ~$150 raw provider cost paid directly, saving the markup) becomes the better deal. Rule of thumb: once your monthly markup would exceed $99, switch to Pro.

You set a spending cap when you pick your plan. The AI stops consuming paid usage when the cap is reached and you're notified — you can raise the cap in one click through Shopify's standard approval dialog. Using a local LLM? Then there is no provider cost and no markup: your usage line stays at $0.

Billing questions

How am I charged — do I need a credit card?
No separate payment method needed. All charges (the Pro subscription and Free-plan usage fees) run through Shopify Billing and appear on your normal Shopify invoice.
What exactly counts as 'usage'?
Every AI operation that consumes provider tokens: triaging an email, drafting a reply, asking a clarification, extracting knowledge. The meter records the provider's actual token cost; you pay that cost +30%.
What happens when I hit my spending cap?
AI processing pauses and you're notified in the app and via Telegram (if connected). Incoming email keeps arriving normally — nothing is lost. Raise the cap through Shopify's approval dialog and processing resumes immediately.
Can I switch between Free and Pro anytime?
Yes. Upgrades take effect immediately; downgrades at the end of the billing cycle, per Shopify's standard rules. Your data, settings and knowledge base are untouched by plan changes.
Are my own API keys stored securely on Pro?
Yes — keys are encrypted at rest with AES-256-GCM and are only decrypted in memory to perform your AI calls. See the Privacy Policy for details.

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