Built for Shopify merchants
AI customer support that answers, resolves and learns — right inside Shopify
supportif.ai turns your support mailbox into an autonomous helpdesk. Simple questions get answered automatically, complex cases become tickets with a ready-to-send draft and prepared Shopify actions — and you stay in control of every write.
Trusted by Shopify merchants automating thousands of support emails every month
Everything your support team does — automated
From the first customer email to the executed refund: supportif.ai covers the entire support workflow inside your Shopify admin.
AI Email Automation
Every incoming customer email is triaged by AI. Simple questions are answered automatically above your confidence threshold — complex cases get an instant acknowledgement with a ticket number.
Learn moreAI Chatbot Widget
A brandable chat widget on your storefront: answers store questions 24/7, recommends products with images, shows logged-in customers their order status and escalates to tickets with an emailed chat log.
Learn moreTicketing
Full ticket system with history, AI analysis, ready-to-send reply drafts and prepared Shopify actions. The AI even assigns tickets to the right team member based on their responsibilities — categories, archive, search, bulk actions included.
Learn moreTelegram Bot
One bot per mailbox. Escalations arrive as chat messages with the original customer email, a solution proposal and a reply draft — approve with a single button tap.
Learn moreKnowledge Base
Syncs your entire store website — pages, policies, products, blogs — on a schedule you choose, and keeps learning from your shop data and every resolved case. The AI always answers with real store facts.
Learn moreShopify Actions
AI prepares cancellations, refunds, address changes, discount codes and order notes. Reads are free — every write action needs your explicit approval, in the app or via Telegram.
Learn moreMulti-LLM
Pick the newest models fetched live from OpenAI and Anthropic, or run a local LLM. Pro plan supports your own API keys with zero usage fees.
Learn moreHow it works
Four steps from installation to your first automated customer reply.
Install & connect your mailbox
Install from the Shopify App Store, then connect Gmail with one OAuth click or any IMAP/SMTP mailbox with built-in presets for Outlook, GMX, IONOS, Zoho and World4You.
AI learns your shop
supportif.ai builds a knowledge base from your policies, shipping countries and products — and learns your writing style from your email history.
Emails get triaged automatically
Simple questions are answered instantly and marked “Answered by AI”. Complex cases receive an acknowledgement with a ticket number and a full AI analysis for you.
You approve, AI executes
Review the prepared reply and Shopify actions in the app or on Telegram. One tap sends the answer, executes the solution — or both.
A real mail client, a real helpdesk — inside Shopify
No new tab, no external tool. Your inbox, tickets and AI settings live where you already work every day: the Shopify admin.
Simple, honest pricing
The app is free. Pay only for the AI you actually use — or bring your own keys on Pro.
Free
$0/month
All features included. AI usage is billed at provider cost +30% via Shopify Billing. Local LLM usage has no markup at all.
- ✓ Full mail client, ticketing & Telegram bot
- ✓ AI triage & automatic replies
- ✓ Usage-based AI billing, capped by you
Pro
$99/month
Bring your own OpenAI and Anthropic API keys. No usage fees, no markup — predictable costs at any volume.
- ✓ Everything in Free
- ✓ Your own API keys (BYOK)
- ✓ Zero usage fees
Frequently asked questions
Does the AI reply in my customer's language?
Can the AI change orders without asking me?
What happens to emails received before I installed the app?
Which email providers are supported?
How much does the AI usage cost on the Free plan?
Is my customer data safe?
Ready to automate your support?
Install supportif.ai for free, connect your support mailbox and let AI answer your first customer email in minutes.