AI Chatbot Widget

Step 1 — Enable the app embed

Open your Shopify admin → Online Store → Themes → Customize (or use the deep link in the app's onboarding / Settings → Chatbot).
In the theme editor open App embeds in the left sidebar.
Toggle Supportif AI Chat on and click Save.

The floating chat button appears on your storefront immediately.

Step 2 — Customize the appearance

All visual settings live in the theme editor, directly on the app embed:

Position — vertical (top / middle / bottom) and horizontal (left / center / right)
Sizes — button size, chat window width and height, border radius
Custom icon — upload your own button icon (defaults to a clean AI chat bubble)
Colors — button, top/bottom bars (background & text), chat background, text color and the highlight color used for links and AI answer bubbles. Flat colors only, by design.

Step 3 — Configure behavior in the app

Under Settings → Chatbot in the app you control:

Master switch — disable the chat everywhere without touching the theme
Tone of voice — separate from the email tone, or inherit it
Extra instructions — merchant rules the bot always follows
Quick prompts — the buttons shown when the chat opens. Add as many as you like, drag to reorder (the first five are displayed), and optionally attach canned answers or extra instructions per prompt. One click seeds a recommended starter set.
Ticket email — the confirmation email sent when a chat escalates to a ticket, with {{name}}, {{ticket}} and {{chatlog}} placeholders.

What the bot can do

Store questions — shipping, returns, sizing, policies, FAQs — answered from your synced website content and knowledge base
Product search — customers describe what they need; the bot replies with product cards (image, price, link)
Order status — logged-in customers pick from their own orders and get status, tracking and items; guests are shown a login button. Order data is verified server-side and never shown to anyone else.
Ticket escalation — when human work is needed the bot collects the email, creates a ticket, shares the ticket number and emails the customer a confirmation with the full chat log

Conversations & privacy

Conversations persist across pages and reloads. Anonymous visitors keep them for 14 days (via a random browser token); logged-in customers keep them permanently on their account. Reopening the widget shows the last five conversations, an instant search across all stored chats, and your quick prompts. The widget state (open/minimized) is remembered too.

Security & billing